---
title: Loading of autorouting data failes
description: What steps can help if the loading of the autorouting data has failed?
---

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# Loading of autorouting data failes

## What steps can help if the loading of the autorouting data has failed?

If loading of the autorouting data fails, this may be due to an incomplete data set on the device. In this case it can help to download the data again. To do this, go to the NV Charts app under Menu \> Data management \> Update POIs now. 

- [NV Charts App](https://help.nvcharts.com/migration/en/knowledge/nv-charts-app?hsLang=en#main-content)

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